RETURN, EXCHANGE & REFUND POLICY

Last updated September 28, 2023

We offer a full refund on non-defective, non-conforming or damaged products within 15 days of purchase in the form of [cash/voucher] to the value of the products returned and also offer an exchange within 15 days of purchase subject to the below conditions in order to give our customers full confidence, satisfaction and enjoyment of the products purchased.

RETURN PROCESS

To return any product purchased, please email customer service at returns@bjc.com.bh to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the product securely in its original packaging and Item in original packaging, proof of purchase, inspection of item by BJC., then mail your return to the following address:

 

Bahrain Jewellery Centre

Attn: Returns

RMA # (Will be provided to you by a BJC Returns)

Flat / Shop No. 0 Building 54, Road/Street Number 381, ROAD 2831, Block 304

Manama, __________

Bahrain

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return or hand it in to the store ensuring to take the proof.

After receiving your return and inspecting the condition of the product, we will process your return or exchange. Please allow at least ten (10) days from the receipt of the product to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company or we may issue a cheque or a credit note. The refund vouchers are valid for 12 months.

• Returned products should be in their original and re-sellable condition, with all tags attached, any packaging intact and accompanied by a valid receipt.
• Non-defective products purchased at reduced prices during sale or promotional periods can be exchanged within [15] days of purchase but no refund will be provided on these products.
• If any gift is given as purchase promotions, then the gift should also be returned along with the purchased product, to receive an exchange.
• Defective or non-conforming products purchased at normal price will be exchanged or refunded in cash within 15 days of purchase.

We do not accept any responsibility or liability whatsoever for lost, damaged, stolen or any un-authorised use of cards.

If you have any questions concerning our return policy, please contact us at:

+973 17520052

e-mail: returns@bjc.com.bh.